stratejos plugin for JIRA Server can't connect to stratejos's API

Problem

You have installed the stratejos plugin for JIRA Server but you have seen an error message telling you that the stratejos plugin cannot connect to stratejos's APIs.

Some background

Due to some of the technology we've developed and have on our roadmap stratejos requires additional software to the plugin that you install with JIRA Server.

By default the stratejos plugin for JIRA Server connects to the stratejos cloud. So, if your JIRA Server instance cannot reach the outside world - do HTTPS requests with stratejos.ai - then the plugin will show this error because it cannot connect to the stratejos cloud but the stratejos plugin needs to connect in order to function.

If you would like to know more then you can read more about the different approaches to hosting and installing stratejos.

Solutions

You have a few options to solve this problem:

  1. Give your JIRA Server restricted access to the stratejos cloud.
  2. Give your JIRA Server instance access to the internet.
  3. Install the stratejos server and configure your JIRA Server plugin to connect to it.

More information is provided for each possible solution below.

Give your JIRA Server restricted access to the stratejos cloud

You can do this by allowing your JIRA Server instance to make HTTPS requests to *.stratejos.ai and *.stratejos.com.

This approach is a good balance of security, speed of setup and ease of maintenance.

Give your JIRA Server instance access to the internet

This involves allowing your JIRA Server instance to communicate with any other server on the internet.

Install the stratejos server

If you are interested in this option then please submit a support request.

 

Have more questions? Submit a request

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